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Store Policies at Wooden Vibes Studio

Processing Time

The time Wooden Vibes Studio needs to prepare an order for shipping varies between 1-4 days. Made-To-Order pieces and Customized pieces take up to 5-12 days. For any questions or concerns regarding your shipping time please feel free to contact  Wooden Vibes Studio at

Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply. Wooden Vibes Studio is not responsible for delays due to customs.

​Returns & Exchanges


Wooden Vibes Studio gladly accepts returns. Please contact Wooden Vibes Studio within: 7 days of delivery. Ship items back within: 14 days of delivery

Wooden Vibes Studio does not accept exchanges or cancellations, but please contact Wooden Vibes Studio if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items, Wooden Vibes Studio cannot accept returns for:
Custom or personalized orders
Items on sale or discounted

Conditions of Return

Customers are responsible for return shipping costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

After Items Have Shipped

Your tracking information will be provided to you. After items have shipped it is now under the care of the shipping services. Please contact the appropriate service for any issues with your delivery.

W.V.S. is not responsible for that item.

Store Policies : Shipping Policy

Special Custom Order Conditions:

Payment Policy for Customized and Personalized Pieces That Are Not Listed On the Site


A 50% Non Refundable fee is due before Wooden Vibes Studio begins creating the customized and/or personalized piece. This fee will cover the labor costs, time and any extra supplies that may be needed to complete the piece. Upon completion customers will have days (non business days) to pay the other 50% or that piece will be subjected to a resale and may be posted up on the site for other customers to purchase. In addition after the 3 days (non business days) ,the opportunity to pay the other 50% is forfeited and you must pay the full amount posted on the site.

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